Website or digital intake
A customer may submit their mobile number through a DwelPro form, request workflow, or digital intake that clearly states SMS communication may be used for customer care.
Customer care SMS
SMS Consent and Opt-In Policy
This page explains how DwelPro collects proof of consent before sending customer care text messages and how recipients can manage those messages.
Proof of consent
How opt-in is collected
DwelPro sends customer care SMS only after the customer gives express permission to be contacted by text. Consent may be collected through one or more of the following methods:
Verbal request
A customer may ask a DwelPro representative to continue a support or service conversation by text, and that consent is documented before messages are sent.
Written request
A customer may provide consent in writing through email, onboarding paperwork, or another signed or recorded service communication that authorizes customer care texts.
Consent to receive customer care SMS is not a condition of purchase. Message and data rates may apply.
Message details
What messages may be sent
Customer care content
DwelPro may send text messages related to:
- support responses and follow-up
- service coordination and status updates
- account or onboarding assistance
- appointment reminders or scheduling updates
Frequency and scope
Message frequency varies based on the customer's request, active conversation, or account needs. DwelPro does not use this consent page as authorization for unrelated marketing messages.
Opt-out and support
Recipients can reply STOP to stop receiving SMS at any time. For help, reply HELP or contact hello@dwelpro.io.
DwelPro does not sell or share SMS opt-in data with third parties for their own promotional use.